Politique d’expédition

This Shipping Policy applies to all eligible orders placed through shesherose.shop.

Our objective is to provide customers with clear information concerning shipping charges, estimated delivery times, order processing, tracking, delivery problems, incorrect addresses, delayed shipments, and lost or damaged parcels.

For shipping assistance, contact:

info@shesherose.shop

1. Free Standard Shipping

All orders placed through shesherose.shop receive free standard shipping.

There is no minimum purchase amount required to qualify for our standard free shipping unless a different condition is clearly disclosed before checkout.

The price displayed during checkout will show the applicable delivery charge.

For our standard shipping service:

Shipping Cost: Free

2. Estimated Delivery Time

Our estimated total delivery timeframe for standard orders is:

15–20 calendar days from the date your order is confirmed.

This estimated timeframe includes normal order preparation and transportation.

It is an estimate rather than a guarantee where circumstances beyond our reasonable control affect delivery.

We nevertheless remain responsible for complying with mandatory delivery obligations under applicable consumer law.

3. Order Processing

After an order is submitted, it may undergo:

• payment verification;
• fraud screening;
• inventory verification;
• order preparation;
• packaging; and
• carrier handover.

Customers will normally receive an order confirmation electronically after successful checkout.

Once fulfilment has progressed, it may no longer be possible to modify or cancel an order.

4. Delivery Address

Customers are responsible for reviewing the delivery address carefully before submitting an order.

Please make sure the shipping information includes all information reasonably necessary for successful delivery.

If you discover an error after placing an order, contact:

info@shesherose.shop

as soon as possible.

We will attempt to correct the address where operationally possible, but we cannot guarantee address modifications after an order has entered fulfilment or been handed to a carrier.

5. Tracking

Where tracking is available, tracking information may be provided electronically after shipment.

Tracking information may take time to become active after a shipping label is created or the parcel is transferred between logistics providers.

Carrier tracking estimates are informational and may change during transit.

6. Delivery Delays

Although our normal estimated delivery period is 15–20 calendar days, delays may occur because of circumstances including:

• unusually high order volume;
• transportation interruptions;
• carrier operational delays;
• severe weather;
• public holidays;
• customs procedures where applicable;
• incorrect or incomplete delivery information;
• local delivery restrictions;
• strikes or industrial action;
• natural disasters;
• security incidents;
• public emergencies; or
• other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact info@shesherose.shop.

French consumer rules provide remedies where a professional fails to deliver within an agreed delivery period, and mandatory customer rights remain unaffected by this Shipping Policy.

7. Multiple Parcels

An order containing multiple items may occasionally be delivered in more than one parcel.

Where an order is split:

• parcels may arrive on different dates;
• each parcel may have different tracking information; and
• receiving one parcel does not necessarily mean the remainder of the order is missing.

If part of an order remains undelivered beyond the expected timeframe, contact info@shesherose.shop.

8. Failed Delivery Attempts

Carriers may make one or more delivery attempts or may direct a parcel to an appropriate collection point, depending on the local delivery service.

Customers should follow carrier instructions concerning collection or redelivery.

Failure to collect a parcel does not automatically constitute a valid statutory withdrawal from the sales contract.

9. Incorrect or Incomplete Addresses

If delivery cannot be completed because the address supplied by the customer was incorrect or materially incomplete, the parcel may be delayed, returned, or otherwise handled by the carrier.

Please contact us promptly if you notice an address problem.

Nothing in this provision limits liability where the delivery problem is caused by us or by a party for whom we are legally responsible.

10. Lost Packages

If tracking indicates that a package may have been lost, contact:

info@shesherose.shop

Please provide your order number and relevant delivery information.

We may investigate the shipment with the logistics provider before determining the appropriate resolution.

Where applicable consumer law requires replacement, reimbursement, or another remedy, those rights will be respected.

11. Packages Marked Delivered but Not Received

If tracking indicates that a parcel was delivered but you cannot locate it:

1. check the delivery location carefully;
2. check whether someone else at the delivery address accepted it;
3. review any carrier delivery notification;
4. check any designated safe place or collection point; and
5. contact info@shesherose.shop if the parcel remains missing.

We may request relevant information to allow us to investigate.

12. Damaged Parcels

If the parcel or product arrives damaged, please retain the product and packaging where reasonably possible and contact:

info@shesherose.shop

Provide:

• your order number;
• a description of the damage; and
• photographs where reasonably useful.

This allows us to assess the issue and arrange an appropriate remedy.

Statutory rights concerning non-conforming goods remain unaffected.

13. Wrong Items or Missing Items

If you receive:

• an incorrect product;
• an incorrect variation;
• fewer products than ordered; or
• a parcel with an item missing,

contact info@shesherose.shop.

We may request photographs or other reasonable information to verify the fulfilment issue.

14. Customs, Duties, and Taxes

Where an order crosses an international customs boundary, customs requirements may apply depending on the destination, origin, product, and method of sale.

Where charges are collected directly at checkout, they will be presented as applicable.

Where local authorities impose charges independently, their treatment will be governed by applicable law and the information provided at checkout.

Shopify notes that international shipments may, depending on the shipping arrangement, involve duties or import taxes.

15. Delivery Restrictions

We may be unable to ship certain products to particular locations because of:

• legal restrictions;
• carrier restrictions;
• customs restrictions;
• product-specific rules; or
• operational limitations.

Where we cannot fulfil an accepted order because delivery is unavailable, we will contact the customer and provide an appropriate remedy, including refund where required.

16. Order Changes

Requests to change:

• shipping addresses;
• product variations;
• quantities; or
• other order information

should be sent immediately to:

info@shesherose.shop

Changes cannot be guaranteed after the order has entered processing.

17. Cancellation During Transit

Once an order has shipped, we generally cannot recall the package.

Customers wishing to cancel after shipment may exercise any applicable withdrawal rights after receiving the order.

Please see our Return and Refund Policy.

18. Delivery and Consumer Rights

French online sales rules require consumers to receive information about the agreed delivery date or delivery period.

Our stated standard delivery expectation is therefore:

Free Standard Shipping: €0 shipping charge
Estimated Delivery Time: 15–20 calendar days from order confirmation

Nothing in this Shipping Policy removes mandatory rights available to consumers in the event of late delivery or non-delivery.

19. Force Majeure and Exceptional Circumstances

Where delivery is affected by exceptional events beyond our reasonable control, we will make reasonable efforts to communicate relevant information and complete fulfilment as soon as reasonably possible.

This clause will not be interpreted to remove any mandatory right to cancel, obtain reimbursement, or pursue another remedy where provided by applicable law.

20. Contact Us About Shipping

For any question involving shipping, tracking, delivery, delays, damaged parcels, missing packages, or address corrections, contact:

shesherose.shop
Email: info@shesherose.shop

Please include your order number whenever possible.