About Us

Welcome to shesherose.shop.

shesherose.shop is an online retail store created to provide customers with a convenient, accessible, and reliable online shopping experience. Our goal is to offer carefully presented products through a straightforward e-commerce platform while providing clear information about ordering, payment, shipping, returns, privacy, and customer support.

We believe that online shopping should be simple and transparent. For this reason, we aim to provide customers with accurate product information, understandable store policies, secure checkout options, reasonable delivery expectations, and responsive support throughout the purchasing process.

Our website is operated under the business name shesherose.shop and is intended to serve customers, including consumers located in France and elsewhere where our products are available for delivery.

For all customer service, order, privacy, return, refund, shipping, or legal enquiries, you may contact us at:

Email: info@shesherose.shop

Our Online Store

shesherose.shop operates as an e-commerce retailer. Products available for purchase are displayed on our website together with their relevant descriptions, prices, available variations, images, and other information that we consider useful for customers when making purchasing decisions.

Our product selection may change periodically. Products may be added, modified, temporarily unavailable, discontinued, or removed from the website without prior notice, subject to orders that have already been accepted and applicable consumer rights.

We make reasonable efforts to ensure that product descriptions and photographs accurately represent the products offered. However, colours and visual appearance may vary slightly depending on factors such as screen settings, device displays, lighting, photography, manufacturing batches, and individual product characteristics.

Any significant product characteristic that is necessary for a customer to make an informed purchasing decision should be described on the relevant product page.

Our Commitment to Customers

Customer satisfaction is an important part of how we operate.

We aim to:

• provide clear information about the products offered through our website;
• display prices and applicable charges before customers complete their orders;
• process orders carefully and efficiently;
• provide clear shipping expectations;
• offer free standard shipping on all orders under our Shipping Policy;
• provide customer support through info@shesherose.shop;
• handle return and refund requests according to our published Return and Refund Policy;
• respect mandatory consumer rights applicable to customers in France and the European Union;
• protect personal information in accordance with applicable privacy and data protection requirements; and
• maintain clear and accessible store policies.

Consumers purchasing goods online in France generally benefit from statutory protections including a minimum 14-day withdrawal period for most distance purchases and legal conformity protections for qualifying goods. Nothing in our store policies is intended to restrict rights that cannot legally be excluded or reduced.

Ordering Through shesherose.shop

Customers can browse our website, select products, add products to their shopping cart, and proceed through the Shopify checkout process.

Before placing an order, customers are responsible for reviewing the information they provide, including:

• product selection;
• quantity;
• size, colour, or other selected variation where applicable;
• customer name;
• billing information;
• shipping information;
• email address; and
• payment details.

Customers should carefully review all order details before submitting an order.

After an order has been successfully placed, an electronic order confirmation may be sent to the email address provided during checkout.

An order confirmation acknowledges receipt of the order. We reserve the right to cancel or decline an order where permitted by law, including situations involving suspected fraud, payment failure, incorrect pricing caused by a clear technical error, product unavailability, shipping restrictions, or other circumstances that reasonably prevent us from fulfilling the order.

Where an order is cancelled after payment has been collected, the appropriate refund will be issued in accordance with applicable law and the payment method used.

Pricing and Payments

Product prices are displayed on our website in the currency shown during browsing or checkout.

Customers will have an opportunity to review the total amount payable before completing their purchase.

Payments are processed through payment services available through our Shopify checkout or other authorised payment providers. We do not require customers to send payment card information directly to our customer service email.

Prices, promotions, discounts, and product availability may change from time to time. Changes do not normally affect an order that has already been accepted, except where correction is required by applicable law or a manifest pricing or technical error has occurred.

Shipping

All orders placed through shesherose.shop qualify for free standard shipping.

Our estimated total delivery timeframe is generally:

15–20 calendar days from order confirmation.

This timeframe is an estimate and may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs procedures where applicable, public holidays, transportation interruptions, incorrect delivery information, or other exceptional circumstances.

Further information is available in our Shipping Policy.

Returns and Consumer Rights

Customers purchasing online may have statutory rights in addition to the rights described in our own policies.

For most goods purchased remotely by consumers in France, French consumer rules provide a minimum 14-day withdrawal period beginning from receipt of the goods, subject to legally recognised exceptions. After notifying the seller of withdrawal, the consumer normally has up to 14 days to return the goods.

Our complete procedures are explained in the Return and Refund Policy.

Statutory rights concerning defective or non-conforming products remain unaffected by our commercial policies.

Privacy and Data Protection

We respect the privacy of our customers and website visitors.

When customers visit shesherose.shop, create or use an account, communicate with us, subscribe to marketing, or place an order, personal information may be processed for purposes such as:

• processing transactions;
• fulfilling orders;
• arranging delivery;
• providing customer support;
• detecting fraud;
• complying with legal obligations;
• maintaining website security;
• improving our services; and
• providing marketing communications where legally permitted.

Our use of personal information is described in detail in our Privacy Policy.

The GDPR requires personal-data information to be presented in a concise, transparent, understandable, and easily accessible manner, and our Privacy Policy is intended to provide that transparency.

Customer Support

If you have questions about a product, an existing order, shipping, returns, refunds, personal data, or any other aspect of shesherose.shop, please contact:

shesherose.shop
Email: info@shesherose.shop

Please include your order number where relevant so that we can identify your purchase efficiently.

Our Policies

Use of shesherose.shop and purchases made through our store are also subject to our:

• Return and Refund Policy;
• Privacy Policy;
• Terms of Service;
• Shipping Policy; and
• Legal Notice.

We encourage customers to review these documents before completing a purchase.

Updates to This About Us Page

We may update this About Us page from time to time to reflect changes in our business practices, services, customer support arrangements, or legal requirements.

The version displayed on shesherose.shop will be the current version.

Contact Us

For questions about shesherose.shop, please contact:

shesherose.shop
Email: info@shesherose.shop