Mentions légales

1. Website Identification

This website is operated under the business name:

shesherose.shop

Website: shesherose.shop

Customer service and electronic contact:

info@shesherose.shop

This Legal Notice applies to the operation and use of shesherose.shop.

French professional websites are required to make legal identification information easily accessible to users.

2. Website Purpose

shesherose.shop is an e-commerce website through which customers may browse and purchase products offered for sale.

The website also provides information regarding:

• products;
• prices;
• ordering;
• payment;
• shipping;
• returns;
• refunds;
• privacy;
• customer service; and
• contractual terms.

3. Contact

For enquiries relating to the website, products, orders, policies, customer service, privacy, or legal matters, contact:

shesherose.shop
Email: info@shesherose.shop

Electronic correspondence should include sufficient information for us to understand and respond to the enquiry.

4. Shopify E-Commerce Platform

shesherose.shop operates using Shopify e-commerce technology.

Shopify provides merchants with functionality for operating online stores and allows merchants to publish policy pages including refund policies, privacy policies, Terms of Service, shipping policies, and legal notices.

Use of Shopify technology does not mean Shopify is the seller of products purchased from shesherose.shop.

The contractual seller identified in an order remains the relevant store operator unless expressly indicated otherwise.

5. Publication and Website Content

Content appearing on shesherose.shop is published for the purposes of presenting and operating the online store.

We make reasonable efforts to ensure that information is accurate and current.

However, information may occasionally contain:

• typographical errors;
• technical errors;
• outdated information;
• temporary availability information; or
• display inconsistencies.

Where an error affects a customer transaction, it will be handled in accordance with applicable law and our Terms of Service.

6. Intellectual Property

Unless otherwise stated, website materials including:

• text;
• page structure;
• graphics;
• logos;
• visual elements;
• photographs;
• product presentation;
• design;
• branding; and
• other original materials

may be protected by intellectual property rights belonging to shesherose.shop or third-party rights holders.

Unauthorised commercial reproduction, distribution, alteration, publication, or exploitation may be prohibited.

Nothing on the website grants users ownership of our intellectual property or that of third parties.

7. Personal Use

Users may access and use shesherose.shop for lawful personal purposes, including:

• browsing products;
• comparing products;
• purchasing goods;
• viewing policies; and
• contacting customer service.

Use of website content for misleading, fraudulent, unlawful, or unauthorised commercial purposes is prohibited.

8. External Links

shesherose.shop may contain links to third-party websites or services.

These links may be provided for functionality or convenience.

Unless expressly stated otherwise, we do not control independent third-party websites and are not responsible for their content, availability, privacy practices, or independent terms.

Users should review the terms and privacy information of third-party services before using them.

9. Personal Data

Personal information processed through shesherose.shop is handled according to our Privacy Policy and applicable data protection requirements.

The Privacy Policy explains matters including:

• categories of personal information;
• purposes of processing;
• legal bases;
• service providers;
• cookies;
• retention;
• international transfers; and
• data protection rights.

The GDPR requires organisations to provide individuals with transparent information regarding personal-data processing.

Privacy enquiries may be sent to:

info@shesherose.shop

10. Cookies

The website may use cookies and similar technologies necessary for website operation as well as optional technologies used for analytics or marketing where applicable.

Where French rules require consent before non-essential cookies or trackers are placed or accessed, an appropriate consent mechanism should be used.

CNIL guidance states that certain tracking technologies require prior informed consent, while technologies strictly necessary for a service expressly requested by the user may be exempt.

11. Consumer Information

Customers purchasing through shesherose.shop should review:

• product descriptions;
• prices;
• shipping information;
• Return and Refund Policy;
• Privacy Policy;
• Terms of Service; and
• this Legal Notice

before completing an order.

French rules governing distance sales require certain pre-contract information concerning products, prices, delivery, professional identity, withdrawal rights, guarantees, and dispute resolution.

12. Consumer Withdrawal Rights

Eligible consumers purchasing products remotely generally have a statutory withdrawal period of at least 14 days following receipt of goods, subject to applicable exceptions.

The exercise and consequences of this right are explained in our Return and Refund Policy.

13. Legal Guarantee

Mandatory legal guarantees remain applicable where their statutory requirements are satisfied.

French government guidance states that the legal guarantee of conformity is mandatory for qualifying consumer purchases and generally allows qualifying defects to be raised within two years from delivery.

Our policies do not exclude mandatory statutory guarantees.

14. Consumer Complaints

If you have a complaint regarding a purchase, please first contact:

info@shesherose.shop

Please provide your order number and a clear description of the issue.

We will attempt to resolve complaints through customer service.

15. Consumer Mediation

Where French consumer mediation requirements apply, eligible consumers may have access to an independent consumer mediation procedure after first attempting to resolve the dispute directly with the professional.

French government guidance confirms that consumer mediation generally follows a prior written complaint to the professional.

Use of mediation does not remove any right a consumer may have to seek a remedy through a competent court.

16. Website Security

Users must not attempt to:

• gain unauthorised access to the website;
• bypass security systems;
• introduce malicious software;
• disrupt website operation;
• obtain other users' information unlawfully;
• commit payment fraud; or
• use the website for unlawful purposes.

We may take reasonable technical or legal measures to protect our customers, website, systems, and rights.

17. Limitation of Website Information

General information on shesherose.shop does not constitute professional legal, financial, tax, or other regulated advice.

Customers requiring specialised advice should consult an appropriately qualified professional.

Nothing in this clause affects representations concerning products that form part of a consumer sales contract.

18. Applicable Terms

Purchases made through the website are subject to the version of our applicable contractual terms presented in connection with the transaction.

Our Terms of Service, Return and Refund Policy, Privacy Policy, Shipping Policy, and other checkout information should be read together.

If a provision conflicts with mandatory French or European Union consumer law, the mandatory rule will prevail to the extent legally required.

19. Modifications

This Legal Notice may be updated from time to time to reflect:

• business changes;
• operational changes;
• technology updates;
• regulatory requirements; or
• changes to applicable law.

The current version will be published on shesherose.shop.

20. Mandatory Professional Identification Information

French official guidance states that professional websites must provide legal identification information that varies according to the legal structure of the operator. This can include the operator's legal identity, postal address, telephone number, registration number, VAT information where applicable, and website host identity and contact information.

The information currently supplied for this document is:

Business / Trading Name: shesherose.shop
Website: shesherose.shop
Email: info@shesherose.shop

No legal registration number, VAT number, physical registered address, telephone number, corporate form, share capital, or hosting-provider identification was supplied for preparation of this notice. Such information has therefore not been fabricated or replaced with fictional data.

Where any of those particulars are legally applicable to the operator of shesherose.shop, they should be published on the website in accordance with French requirements before relying on this Legal Notice as a complete French “Mentions légales” page.

21. Contact

For legal, website, customer service, privacy, or commercial enquiries:

shesherose.shop
Email: info@shesherose.shop