Politique de remboursement

This Return and Refund Policy applies to purchases made through shesherose.shop.

We want customers to understand clearly how returns, withdrawals, refunds, damaged products, incorrect products, cancellations, and other post-purchase issues are handled.

For assistance, contact:

Email: info@shesherose.shop

1. Statutory Right of Withdrawal

Consumers purchasing eligible products online in France generally have a statutory right to withdraw from a distance sales contract without providing a reason.

For goods, the statutory withdrawal period is generally 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods. Where multiple goods forming one order are delivered separately, the applicable period may begin upon receipt of the final item, lot, or piece.

This statutory right applies independently of any legal rights relating to defective or non-conforming products.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must communicate a clear and unambiguous decision to withdraw from the purchase before the applicable withdrawal period expires.

You may do so by contacting:

shesherose.shop
Email: info@shesherose.shop

Your message should preferably include:

• your full name;
• your order number;
• the email address used for the order;
• the product or products you wish to return; and
• a clear statement that you wish to withdraw from the purchase.

You do not need to provide a reason when exercising a statutory withdrawal right.

French guidance confirms that consumers may exercise the right using the statutory withdrawal form or another unambiguous declaration.

3. Returning Products After Withdrawal

After notifying us that you are exercising your right of withdrawal, you must return the applicable goods within the legally applicable return period.

French consumer guidance provides that goods must generally be returned no later than 14 days after the consumer communicates the withdrawal decision.

Please contact info@shesherose.shop before sending a return so that we can provide the appropriate return instructions and destination for your order.

Do not send products to an address appearing on a parcel label without first confirming the appropriate return instructions, because the original dispatch location may not be the designated returns facility.

4. Condition of Returned Products

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Returned products should, where reasonably possible, include their original accessories, components, documentation, packaging, tags, or other items originally supplied with them.

Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product, to the extent permitted by applicable law.

5. Return Shipping Costs

For a standard change-of-mind withdrawal, the customer is responsible for the direct cost of returning the goods unless:

• we expressly agree otherwise;
• the product is defective or non-conforming;
• the wrong product was supplied;
• the return is required because of an error attributable to shesherose.shop; or
• applicable law requires us to bear the return cost.

French rules permit direct return costs following withdrawal to be placed on the consumer where the consumer has been informed of that responsibility.

We recommend using a traceable shipping method for returns.

6. Refunds Following Statutory Withdrawal

Where you validly exercise your statutory right of withdrawal, we will refund amounts due under applicable law using the same payment method used for the original transaction unless another method is expressly agreed and legally permitted.

Where legally permitted, we may delay reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Because shesherose.shop provides free standard shipping on all orders, there is normally no separately charged standard outbound shipping fee to refund.

Any optional additional amount paid for an upgraded or expedited delivery service beyond our standard free delivery option may be treated in accordance with applicable law.

7. Non-Returnable or Withdrawal-Exempt Products

The statutory withdrawal right may not apply to certain categories of goods where an exemption under applicable law applies.

Depending on the products sold, examples may include:

• goods made to the consumer's specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods that are unsuitable for return for health-protection or hygiene reasons after they have been unsealed;
• goods that, after delivery and by their nature, become inseparably mixed with other items;
• sealed audio, video, or computer software products after unsealing; and
• other products or services legally exempt from the right of withdrawal.

Any applicable exemption will be interpreted consistently with mandatory consumer law.

8. Damaged, Defective, Incorrect, or Non-Conforming Products

Please inspect your order as soon as reasonably possible after delivery.

Contact info@shesherose.shop if:

• the product arrived damaged;
• the product is defective;
• the product materially differs from the description;
• you received the wrong item;
• part of your order is missing; or
• you believe the goods do not comply with the sales contract.

Please provide your order number and, where reasonably necessary, photographs or other information allowing us to assess the problem.

These procedures do not limit your statutory rights.

French law provides a mandatory legal guarantee of conformity for qualifying purchases from professional sellers. According to current French government guidance, defects qualifying under that guarantee may be invoked for up to two years following delivery, subject to the applicable legal conditions. Repair or replacement must be provided without unlawful cost to the consumer when the statutory guarantee applies.

9. Legal Guarantee of Conformity

Nothing in this Return and Refund Policy excludes or restricts the legal guarantee of conformity or other mandatory rights available to consumers under French law.

Where the legal guarantee applies, the customer may have rights to remedies including repair or replacement and, in circumstances provided by law, an appropriate price reduction or termination of the contract and reimbursement.

The exact remedy depends on the circumstances and mandatory legal requirements.

10. Exchanges

Where available, exchanges may be arranged through customer service.

Because product availability may change, we cannot guarantee that the same product, size, colour, model, or variation will remain available when a return is processed.

Where a direct exchange is unavailable, we may process the applicable refund and you may place a new order for the preferred product.

Statutory consumer remedies remain unaffected.

11. Order Cancellations Before Shipment

If you wish to cancel an order before it has been dispatched, contact:

info@shesherose.shop

as soon as possible.

We will attempt to accommodate the cancellation where reasonably possible.

If the order has already entered fulfilment or has been shipped, it may no longer be possible to stop the shipment. You may then use any applicable statutory withdrawal or return rights after delivery.

12. Refused Deliveries and Unclaimed Parcels

Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory right of withdrawal.

French consumer guidance states that merely returning or refusing the goods without communicating the withdrawal decision is not sufficient by itself.

Customers wishing to withdraw should therefore contact info@shesherose.shop clearly stating their decision.

13. Refund Processing

Once a refund is approved and issued by shesherose.shop, it is submitted to the original payment method.

The time required for the transaction to appear in the customer's account may depend on the customer's bank, card issuer, payment processor, or other financial institution.

If we confirm that a refund has been issued but it does not appear after a reasonable period, please contact your payment provider and then contact us at info@shesherose.shop if additional assistance is required.

14. Fraudulent or Abusive Claims

We reserve the right to investigate return or refund requests where there is reasonable evidence of:

• return fraud;
• payment fraud;
• intentional damage;
• substitution of products;
• false claims;
• repeated abuse of return procedures; or
• other unlawful conduct.

This clause does not affect legitimate statutory consumer rights.

15. Statutory Withdrawal Form

Customers may use the following form, although use of this exact wording is not mandatory where another clear withdrawal statement is provided:

Withdrawal Notice

To: shesherose.shop
Email: info@shesherose.shop

I hereby give notice that I withdraw from my contract of sale for the goods identified in this notice.

Order number: included in my withdrawal email.

Goods concerned: identified in my withdrawal email.

Date ordered: recorded in my shesherose.shop order confirmation.

Date received: stated in my withdrawal email where required.

Consumer name: stated in my withdrawal email.

Consumer contact details: those associated with my shesherose.shop order unless otherwise specified.

Date of withdrawal: date on which this withdrawal notice is sent.

16. Contact

For returns, withdrawals, refunds, damaged items, incorrect items, or other post-purchase enquiries:

shesherose.shop
Email: info@shesherose.shop